AI agents for every desk in your bank, and every customer.

One platform, one control plane, your bank’s own private copy.

Book a 30-min walkthroughSee the agents

For banks, NBFCs, wealth managers, insurers and fintechs.

CustomersTuvel Advisor in your app
StaffAgent Teams in Rooms
99 agents on 14 desksLending, KYC, wealth, compliance, fraud, trade, service and more
One control planeLevels, limits, approvals, model routing, kill switch, audit
Your bank’s private copyYour brand, your connectors, your data handling

Being deployed with a Fortune 500 US bank and one of India’s three largest banks.

What makes Tuvel different.

Three ideas run through every desk, every agent and every customer journey on the platform.

  1. 01

    Multiplayer AI

    People and agents work in the same room, on the same case and the same record. A lead agent hands work to specialists, and your staff approve on cards.

    How it works: Multiplayer AI
  2. 02

    Earned autonomy

    Every agent holds a level and a results score from its own record. It earns wider autonomy level by level, a person decides each step up, and a nightly check drops a level when the work slips.

    How it works: Earned autonomy
  3. 03

    The Control Plane

    One place where every agent’s authority is set, watched and recorded: levels, budgets, guardrails, a kill switch on every agent and every action on the record.

    How it works: The Control Plane

Underneath all three: playbooks learned from your people’s rulings, memory that stays with the bank, and your own rules applied first. What makes Tuvel different, in full

One platform, two kinds of user.

Customers and staff, on one control plane and one record.

For customers

An advisor in your app

Answers in their language, plans their money and acts within limits they choose, inside your caps.

Tuvel Advisor
For staff

Agents on every desk

Agent teams prepare files and draft notes; your people approve in shared rooms.

Tuvel Agent Teams

Six products, one platform.

Use one, or all six. They share the agents, the rooms and the controls.

Agents for every desk.

99 agents on 14 desks, installed in the console. Each desk works as a team with a lead agent.

  • Retail credit operations

    Retail and MSME loan files, from application to disbursement.

    • Loan File Orchestrator
    • Document Intake and QC
    10 agents on Retail credit operations

  • Corporate and MSME credit

    Corporate and mid-market credit files: memos, pricing, documents, early warning and workouts.

    • Credit File Orchestrator
    • Financial Spreading
    12 agents on Corporate and MSME credit

  • Wealth management

    Research, mandates, portfolios and committee packs.

    • Wealth Intelligence
    • Mandate and Suitability
    9 agents on Wealth management

  • Corporate treasury

    Cash, forecasting, funding, FX and tax decision support for treasurers.

    • Treasury Intelligence
    • Cash Position and Reconciliation
    11 agents on Corporate treasury

  • Corporate client coverage

    Treasury conversations between relationship managers and corporate clients.

    • RM Coverage Orchestrator
    • Client Cash Forecast and Liquidity
    6 agents on Corporate client coverage

  • Compliance and financial crime

    Circulars, returns, AI governance, AML and sanctions alerts.

    • Compliance Orchestrator
    • AI Governance and Inventory
    7 agents on Compliance and financial crime

  • Fraud, disputes and KYC

    Fraud claims, card disputes, mule alerts and periodic KYC.

    • Fraud and Disputes Case Orchestrator
    • Card Dispute and Chargeback Preparer
    6 agents on Fraud, disputes and KYC

  • KYC and onboarding

    Customer due diligence for individuals and businesses, from the first document to the KYC officer’s decision.

    • KYC Onboarding Orchestrator
    • Individual KYC Verifier
    7 agents on KYC and onboarding

  • Trade finance

    Remittances, letters of credit, guarantees and export and import bills.

    • Trade Desk Orchestrator
    • EDPMS and IDPMS Reconciler
    6 agents on Trade finance

  • Transaction banking operations

    Corporate payments, reconciliation, onboarding and service.

    • Operations Request Router
    • Payment Repair
    6 agents on Transaction banking operations

  • Retail service

    Branch and contact-centre requests, answers and complaints.

    • Service Desk Orchestrator
    • Staff Answer Desk
    6 agents on Retail service

  • Retail collections

    Overdue accounts, contact plans, hardship and conduct.

    • Collections Desk Orchestrator
    • Contact Plan and Script Writer
    5 agents on Retail collections

  • Legal and bids

    Contracts reviewed against the bank’s legal playbook, and responses to requests for proposal.

    • Legal Contract Analyst
    • RFP Response Drafter
    2 agents on Legal and bids

  • Personal finance

    The specialists behind the customer advisor.

    • Personal Finance Intelligence
    • Budgeting Coach
    6 agents on Personal finance

All 99 agents, desk by desk

Tuvel Advisor.

The customer front door, with specialists for spending, credit and investing behind one voice.

  • Two keys

    The customer chooses a level; your bank sets the ceiling and the caps.

  • One tap confirms

    Every commitment is confirmed with a tap, bound to the exact amount and payee.

  • Their language

    English, ten Indian languages and several international ones, by voice or text.

Try the two keysOpen the live demo

Pay the electricity bill.

City Power $112

Asks the customer to tap.

The customer allows 4, your bank allows up to 3.

Tuvel Rooms.

Multiplayer AI: staff and several agents work a case together, in one room, on one record.

  • A lead agent routes the work

    It hands parts to specialists and calls a meeting when one view isn’t enough.

  • Approval where the work is

    Anything that commits the bank waits on a card for a named person.

  • One memory

    Decisions, files and the handbook stay with the case.

How rooms work   Multiplayer AI

# home-loan-files2 people, 3 agents

Meera, credit officer@Loan File Orchestrator, where is HL-2041?

Loan File OrchestratorDocuments complete. Income checked against statements. The appraisal note is drafted, with one deviation for your approval.

Approve the sanction note for file HL-2041
Approval waits for Meera, the credit officer.

Every agent on a leash your risk team holds.

Tuvel Control Plane sets what each agent may do, spend and see, and stops it in one click.

  • Autonomy per agent

    Each agent holds a level from 1 to 5. Above it, a person decides, and a person approves every step up.

  • Budgets and limits

    Daily and monthly budgets per agent, and caps per payment and per day for customers.

  • Customer-chosen autonomy

    Each customer picks a level for the advisor, inside the ceiling your bank sets per segment.

  • Approvals

    One-button approvals on cards where the work is, with reasons on the record.

  • Guardrails and policies

    What always needs a person, what each agent may see, and baseline banking rules every agent follows.

  • Model routing per agent

    The right model for each agent, through one layer that falls back and prices every call.

Credit Appraisal Note DrafterLending
Level
1, Observe
Budget
$40 a day
Model
Set for this agent
Tools
5 granted
Approver
Credit officer
Every agent has a panel like this.

The control plane, in full   Earned autonomy

Built for regulated markets.

Consent, a person in the loop, clear limits and a record, from the first line.

  • Consent first

    Accounts are read only after the customer agrees.

  • A person decides

    Agents prepare and propose; people approve.

  • Every step recorded

    Ready for your risk, audit and compliance teams.

India: RBI, DPDP and Indian languages   Global: GDPR, CCPA and model risk

What’s available.

What runs today, what is set up for each bank, and what comes next.

  • Available now

    99 agents on 14 desks, Rooms, the Control Plane, Launch, the customer advisor, and the Agent Card paying known bills at level 4.

  • Per deployment

    Connectors to your core, loan, CRM, KYC and payment systems, built for each bank.

  • On the roadmap

    Autopay and monthly investing at level 5, and more front doors.

Every part, line by line

A pilot in four steps.

Start with one desk or one customer journey, in six to eight weeks.

  1. Pick one desk or one journey
  2. Set your brand, rules and limits
  3. Run it in a sandbox
  4. Open it to a small group

How a pilot works

See it in 30 minutes.

A walkthrough with the people who built it, on the desk or journey you choose.

Book a 30-min walkthroughPick a time (opens the booking calendar in a new tab)

Or write to demo@tuvel.co.