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Agents for fraud, disputes and financial crime.
9 agents prepare the work on this desk; your people decide.
The desk today.
Every fraud claim, dispute and alert runs against a clock set by the rules and the card networks.
Investigators spend hours assembling timelines and evidence before they can make a call.
Fraud, disputes and KYC
Fraud claims, card disputes, mule alerts and periodic KYC.
- L1
Fraud and Disputes Case Orchestrator
Walks investigators through each fraud, dispute and KYC case, and tracks the deadlines.
- L1
Card Dispute and Chargeback Preparer
Assembles card dispute files and drafts the chargeback or representment.
- L1
Fraud Claim Investigation Copilot
Builds the timeline of a customer’s fraud claim and drafts the investigation note.
- L1
Mule Account Alert Triage
Gathers the evidence on a suspected mule account and proposes one next step.
- L1
Fraud Classification File Preparer
Prepares the fraud classification file, from evidence to draft notices and orders.
- L2
Periodic KYC Refresh
Tracks customers due for a KYC update and prepares each update for a maker.
Also on this desk
- L1
AML Alert Triage and STR Drafter
Gathers evidence on monitoring alerts and drafts the disposition, and the grounds when an analyst escalates.
- L1
Sanctions Alert Reviewer
Compares sanctions and PEP hits with the bank’s data and drafts the match analysis.
- L1
Dynamic Customer Risk Re-scoring
Recomputes a customer’s AML and KYC risk rating when an event arrives, shows which factors moved, and proposes the new rating.
Where a person decides.
Agents prepare, check and propose. These stay with your people, approved on a card in the room.
- Crediting, freezing or closing an account
- Deciding liability on a fraud claim
- Classifying an account as fraud, and reporting it
- Closing an alert or filing a suspicious transaction report
- Clearing a sanctions hit
- Changing a customer’s risk rating
What’s available.
Agents
9 agents installed in the console, reading documents and your knowledge base, drafting and proposing.
Available nowMule alerts from MuleHunter.AI
Mule Account Alert Triage can take alerts from MuleHunter.AI, the Reserve Bank Innovation Hub’s mule-detection model, as an input alongside your own monitoring, set up for each bank.
Per deploymentRooms and approvals
A room for the desk, with approval cards for the people who decide.
Available nowYour systems
Connectors to your systems for this desk, through OpenAPI or MCP.
Per deployment
A pilot on this desk.
Start with one queue, such as card disputes or mule alerts, on past cases, and compare the files with what your investigators wrote.